Returns & Refund Request Center
Start your return request, review the return instructions, and understand what happens after your item is received and inspected. For order concerns, please contact support directly before initiating a payment dispute or chargeback.
Before You Ship
Please complete the return form first, then mail the eligible item with your order number clearly written inside the package.
- Complete the return request form
- Include your order number inside the package
- Processing begins after the item is received
Submit Return Form
Start the process by filling out the return request form before shipping anything back.
Ship Eligible Item
Send the return to the instructed location with packaging and seals intact where required.
Inspection Review
Returned items are reviewed for timing, condition, packaging, and eligibility.
Refund Decision
If approved, the refund is issued to the original form of payment after inspection.
Submit the form before mailing your return
This page keeps the return process clear: submit the request first, ship the item with your order number inside the package, then allow time for inspection and processing.
Return & Refund Instructions
Please complete the form before mailing your return. This helps support match your request with the correct order and returned item.
- Complete the return request form on this page.
- Mail the item to the return address listed below.
- Clearly write your order number inside the package.
- Once received, your return will be processed within 3–5 business days.
- Please note that return labels are not provided.
Policy Notes
Returns may be accepted within 30 days of purchase. Items must be unopened, unused, and in their original sealed packaging.
- Refunds are issued to the original payment method after the returned item has been received and inspected.
- Ion Peptide reserves the right to refuse returns that do not meet the stated requirements or appear fraudulent.
- For full eligibility details, please review the complete Returns & Refund Policy.
Chargeback Policy
We encourage customers to contact us directly before initiating any payment dispute or chargeback. Most issues can be resolved quickly through our support team without the need for third-party intervention.
If a chargeback is initiated without prior communication, we reserve the right to:
- Provide full transaction, shipping, and communication records to the payment provider.
- Dispute the chargeback with supporting evidence.
- Restrict or suspend future orders associated with misuse of disputes.
Submit Return Request
Please complete the form below before mailing your return. Required fields are marked with an asterisk.
Return details, made easier to follow
These quick answers help reduce confusion before customers submit a request, ship an item back, or contact support about an order concern.
Yes. Please complete the return request form first so the support team can identify your order, item, and reason for return before the package arrives.
Send eligible returns to Ion Research, 5834 Peachtree Corners E, Suite C, Peachtree Corners, GA 30092.
Yes. Clearly write your order number inside the package so the return can be matched to your request.
Once the returned item is received, processing usually takes 3–5 business days after inspection.
No. Return labels are not provided. Customers are responsible for mailing eligible return items back.
Please contact Ion Peptide support directly before initiating any payment dispute or chargeback. Most order concerns can be resolved quickly through support without third-party intervention.
If a chargeback is initiated without prior communication, Ion Peptide may provide transaction, shipping, and communication records to the payment provider, dispute the chargeback with supporting evidence, and restrict or suspend future orders associated with misuse of disputes.