Returns & Refund Policy
At ION Peptidez, customer satisfaction and product integrity are top priorities. This policy explains return eligibility, refund timelines, damaged item claims, and limitations related to research-use products.
Policy Snapshot
Returns are evaluated based on timing, product condition, original packaging, intact security seals, and compliance with return instructions.
30-Day Window
Eligible orders may be returned within 30 days of the original purchase date.
Unopened Only
Products must remain unopened, unused, and in their original condition.
Intact Packaging
Original packaging and intact security seals are required for return eligibility.
Refund Processing
Approved refunds are issued to the original payment method within 5–7 business days.
How returns are reviewed
Returns should follow the provided instructions carefully. Eligibility depends on product condition, timing, packaging, and inspection after receipt.
Submit Return Form
Start the process by filling out the return form before shipping anything back.
Ship Eligible Item
Send the return to the instructed location with packaging and seals intact.
Inspection Review
Returned items are reviewed for timing, condition, packaging, and eligibility.
Refund Decision
If approved, the refund is issued to the original form of payment.
01 30-Day Satisfaction Guarantee
Eligible orders may be returned within 30 days of the original purchase date for a full refund. This guarantee applies only to products that remain unopened, unused, and in their original condition.
02 Return Eligibility Requirements
To qualify for a refund:
- Items must be unopened, unused, and in original condition.
- Returns must be received within 30 days of the original purchase date.
- Products must be in their original packaging with intact security seals.
03 How to Initiate a Return
To start a return:
5834 Peachtree Corners E, Suite C
Peachtree Corners, GA 30092
Return shipments must be addressed to the location provided in the instructions. Customers are responsible for shipping costs unless the return is due to our error.
04 Refund Processing
After receiving and inspecting your returned item(s):
- You will be notified by email regarding the status of your refund.
- Approved refunds will be issued to the original form of payment within 5–7 business days.
- Shipping charges for expedited services are non-refundable, except when the return is due to an error on our part.
05 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Email us within 48 hours of delivery with clear photographs of the item(s).
- We will promptly review the claim and, if approved, ship a replacement at no cost.
Claims submitted after the 48-hour review window may be limited or denied depending on the circumstances.
06 Final Notes
ION Peptidez reserves the right to:
- Refuse returns that do not meet eligibility criteria.
- Deny returns suspected of policy abuse or fraudulent activity.
We maintain strict standards to protect product quality, legal compliance, and research integrity. By purchasing from ION Peptidez, you acknowledge and accept these terms.